Email support
The fastest way to reach us is email: mail@paperpilot.net. Support is handled by the GladoGadgets team that builds and operates PaperPilot, and we reply in English.
Please write from the email address on your PaperPilot account when your question is about your account, so we can find it. Never send passwords, one-time codes, or full payment card numbers by email.
What we can help with
- Account and sign-in help: Problems signing in, creating an account, or updating your profile, currency, or appearance settings.
- Billing, plans, credits, and refunds: Questions about the Personal or Personal Plus plan, processing credits, invoices, cancellations, or refund requests under the Refund and Cancellation Policy.
- Privacy and data requests: Requests to access, correct, export, or delete your account information or documents, as described in the Privacy Policy.
- Security reports: Suspected vulnerabilities or account security concerns. Include the affected page, the steps to reproduce, and the time you observed the issue.
- Copyright and DMCA notices: Notices about content you believe infringes your rights, following the DMCA page.
- Accessibility feedback: Barriers you met while using PaperPilot. Include the page address and the task you were trying to complete.
What to include
Tell us what you were trying to do, what happened instead, the page address, and roughly when it happened. For a document that did not process as expected, include the file type and size, but do not attach sensitive documents unless we ask for them.
Help you can use right now
Many questions are answered in the Guides, including uploading documents, correcting extracted details, tracking deadlines, exporting reports, and understanding plans and processing credits. Policies are listed on the Privacy Policy, Terms of Service, and Refund and Cancellation Policy pages.
Company details
PaperPilot is a product of GladoGadgets, based in India. Learn more on the About page.