Digital service policy
PaperPilot is a digital service. Because access to software features and usage credits can begin immediately, there is no physical product to return. This policy applies to plans, subscriptions, and credit purchases processed through Razorpay.
How to cancel
You can request cancellation through the billing controls available in your account or by emailing mail@paperpilot.net. A cancellation request should include the account email and the subscription or transaction reference. Unless applicable law requires otherwise, cancellation prevents the next renewal but does not create a refund for time or credits remaining in the current billing period.
Refund rule
Purchases are non-refundable for accidental purchases, choosing the wrong plan, failing to cancel before renewal, unused credits, or other user mistake. Refunds are provided only where required by applicable law or where a duplicate or unauthorized charge is confirmed. We do not promise a discretionary refund for user error.
Credits for failed operations (added October 27, 2026)
If reading a document or an AI action fails, the credits held for it are returned to your credit balance automatically. This is a credit adjustment, not a refund of money, and it does not change the refund rule above.
Server-side issues
If a confirmed payment does not activate your plan, a PaperPilot server-side issue blocks access to a purchased feature, or a technical billing error causes an incorrect charge, email mail@paperpilot.net with your account email, payment reference, and a short description of the problem. We will investigate the issue and provide an appropriate corrective resolution under applicable law. Do not send full payment-card details by email.
Duplicate or unauthorized charges
Contact us promptly if you believe a charge is duplicated or unauthorized. We may coordinate with Razorpay to investigate the payment. You should also notify your bank or payment provider when appropriate.
Processing timeline
We aim to respond to a complete request within a reasonable period. Approved refunds are sent through the original payment method where possible. The time for funds to appear depends on Razorpay, your bank, and local payment-network processing.
Consumer rights
Nothing in this policy limits a non-waivable refund, cancellation, cooling-off, or other consumer right available under applicable law. If a legal right conflicts with this policy, the legal right applies.